Frequently Asked Questions
Check our most frequently asked questions here, if you still need help then please contact us at hello@wildsoulclothing
Returns
To return items please create a return label. [Please do not forget the '#' in the order number!]
Your payment minus the delivery costs [€ 7,- for returns from Austria; € 12,- for returns from Germany] will be refunded as soon as the package has arrived at our office.
You have the right to return the goods within fourteen days without giving any reason.
In the case of a defective product we will refund the purchase price initial shipping and take over the return costs, in all other cases the customer has to pay the return costs. If you have received a defective product, please contact us [hello@wildsoulclothing.com].
Costs for return shipment due to wrong address or not timely pick up in the parcel shop must be borne by the customer
Damaged [due to usage] goods are excluded from return and exchange. This also accounts for items that are tried on without underwear as well as product descriptions that state so.
If we receive goods after the expiry of the period or damaged through use, we can not accept the return.
We can only refund via the same method of payment the initial purchase was made.
No. We will refund your money and a new order has to be made. Therefore please use the size measures on the product site.
The costs of package return from a packing station after the parcel was not picked up in time has to be covered by the customer. The costs for the item/s will be refunded.
Unfortunately we can not refund the money if the refund package is damaged, opened or lost on the way. Therefore we highly recommend insured shipping.
Shipping
Yes, we do!
It depends on where the package is going to and how busy our warehouse is. Please allow up to 7 business days for your package to arrive.
Your shipping costs will automatically be calculated during checkout, as they vary on your location. A shipment to Austria Costs € 7,- and to Germany € 12,-.
Before accepting the delivery please make sure that the parcel is not damaged and no item has been removed.
Unfortunately, we don't. Please only name a valid home (or office) address.
